Customer Relationship Management System

Customer Relationship Management System

Introduction

In today’s competitive and customer-centric business landscape, effective communication and timely responses to client needs are critical to building lasting relationships. Whether it’s a startup, a mid-sized service provider, or an educational institution, managing customer requests, quote inquiries, and support tickets can quickly become overwhelming without a centralized system. The Customer Relationship Management System addresses this exact challenge by offering a comprehensive, web-based solution that empowers businesses to manage customer interactions efficiently, transparently, and securely.

This Customer Relationship Management System is built using a powerful combination of industry-standard technologies such as PHP, MySQL, HTML5, CSS3, JavaScript, and Bootstrap, and it runs seamlessly on a local XAMPP server. The application supports multiple user roles—Admin and Customer—ensuring that customer service operations remain streamlined, structured, and secure. With features like ticket management, quote requests, profile handling, and real-time user logs, this system offers an all-in-one platform for handling customer-related operations with professionalism and ease.

Tailored for students pursuing BCA, MCA, B.Tech (CSE/IT), or Diploma in Computer Science, the Customer Relationship Management System provides a hands-on learning experience that simulates a real-world business environment. Students not only refine their full-stack development skills but also gain practical knowledge of customer lifecycle management, user role control, database integration, and UI/UX principles. Its local deployment capability using XAMPP makes it ideal for offline testing, academic demonstrations, and project evaluations without the need for a live hosting environment. Whether you’re preparing for academic submissions, building your portfolio, or creating a working prototype for real business use, the Customer Relationship Management System is a perfect blend of learning, functionality, and real-world application.

 

Problem Statement

Many small businesses and institutions lack a centralized system to manage customer interactions, leading to miscommunication, lost opportunities, and delayed responses. Common problems include:

• No systematic way to track ticket statuses or quote requests.
• Limited access control leading to unauthorized data access.
• Poor record-keeping of user activities and requests.
• Fragmented communication channels that impact service quality.

This CRM project bridges these gaps by offering a central dashboard for both admins and customers, enabling:

• Organized ticket and quote management.
• Clear access roles and activity tracking.
• A structured interface to manage service requests.
• Real-time customer engagement via the platform.

 

Actor-Based Functionalities

Admin

The Admin holds full authority over the system and has access to the following features:

• Login: Securely authenticate using system credentials.
• Manage Tickets: View, respond to, or close customer support tickets.
• Manage Quotes: Track and manage price quote requests submitted by customers.
• User Access Log: Monitor login activities and usage patterns for auditing purposes.
• Manage Users: Add, update, or remove customer accounts.
• Change Password: Maintain security by regularly updating login credentials.

Customers

The customer role allows clients to interact with the system for service-related needs:

• Login: Authenticate to access the user dashboard securely.
• Request Quote: Submit detailed requests for pricing or services.
• Create Ticket: Open a support or service request for follow-up by the admin.
• View Ticket: Check ticket progress and responses from the support team.
• Manage Profile: Update personal and contact information.
• Change Password: Change login credentials to ensure account security.

This actor-based model ensures clear role segregation and secure access while allowing for scalable management of services and users.

 

Technology Stack

Component	Technology Used
Front-End	HTML5, CSS3, Bootstrap 5, JavaScript
Back-End	PHP
Database	MySQL
Server	XAMPP
Hosting	Localhost (offline development)
Tools	File management, user session tracking

 

System Requirements

Requirement Type	Specification
Operating System	Windows 10/11 or Ubuntu 20.04+
RAM	Minimum 4GB
Software	XAMPP (PHP 8.x, MySQL 8+)
Browser	Google Chrome / Firefox (latest)
Code Editor	VS Code / Sublime Text

 

Key Features at a Glance

• Simple and Secure Admin-Customer Login System
• Centralized Ticket and Quote Request Management
• Secure User Profile and Password Management
• Activity Monitoring via Access Logs
• User-Friendly Bootstrap Interface
• Clean Codebase for Easy Customization
• Easy to Deploy via XAMPP on Local Machine

Screenshots

 

Ready to Build This Project?

This Customer Relationship Management System project is provided with complete documentation, database structure, and installation instructions. Whether you’re submitting it for your final year academic project, exploring how to build customer-facing platforms, or preparing for interviews and internships, this project offers immense value in learning full-stack development and real-world application design.

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