Customer Feedback and Satisfaction Survey Tool

Customer Feedback and Satisfaction Survey Tool

Introduction

In a highly competitive market, understanding customer needs, preferences, and pain points is crucial for business growth. One of the most effective ways to collect and analyze customer insights is through feedback and satisfaction surveys. However, traditional methods such as paper surveys or disconnected tools often fall short when it comes to real-time data collection, efficient response handling, and centralized reporting. This is where a modern solution like the Customer Feedback and Satisfaction Survey Tool becomes essential to bridge the gap and ensure businesses can make informed decisions quickly.

The Customer Feedback and Satisfaction Survey Tool is a dynamic web-based platform that enables organizations to collect, manage, and analyze customer opinions efficiently. Developed using modern web technologies such as HTML5, CSS3, JavaScript, Bootstrap, PHP, and MySQL, and hosted locally on XAMPP, this project offers a user-friendly and scalable way to engage customers, track their satisfaction, and derive actionable insights. It includes features like customizable surveys, real-time submission tracking, graphical reporting, and feedback categorization—all accessible from a centralized dashboard. These capabilities make the Customer Feedback and Satisfaction Survey Tool suitable for both academic and practical applications.

This tool is ideal for students pursuing BCA, MCA, B.Tech (CSE/IT), or a Diploma in Computer Science as it incorporates both frontend and backend development practices along with real-world functionalities. The Customer Feedback and Satisfaction Survey Tool not only enhances technical skills in full-stack web development and database integration but also introduces learners to the importance of data-driven decision-making and user experience optimization. Whether it’s used for academic evaluations, internship portfolios, or internal surveys in an organization, this tool serves as an excellent project that combines learning, innovation, and real-world relevance.

 

Problem Statement

Businesses and organizations frequently lack a unified system to collect and evaluate feedback. Surveys are often manual, scattered, and not well-analyzed. Without a centralized system:

• Feedback gets lost or overlooked.
• Trends and dissatisfaction areas remain unidentified.
• No real-time reporting or analytics is available.

This project aims to solve these problems with a centralized and automated solution to:

• Design and manage surveys.
• Allow customers to respond with ease.
• Enable staff to search and interpret survey results.
• Let admins view reports and refine services accordingly.

 

 Actor-Based Functionalities

Admin Functionalities

• Login: Secure access to the admin dashboard.
• Add & Manage Users: Create and manage user accounts including staff and customer roles.
• Add & Manage Survey: Create custom survey forms, set questions, and control access.
• View Survey Report: View compiled survey responses, generate charts, and understand user satisfaction trends.

Staff Functionalities

• Login: Access to staff dashboard after authentication.
• Search Survey: View and analyze submitted surveys from users/customers based on filters or keywords.

User Functionalities

• Login: Customers or general users can securely log in.
• View Survey: Participate in available surveys and submit their feedback.

 

Technology Stack

Component	Technology Used
Front-End	HTML5, CSS3, Bootstrap, JavaScript
Back-End	PHP
Database	MySQL
Local Server	XAMPP
Tools	Session Management, Form Handling

 

System Requirements

Requirement Type	Specification
Operating System	Windows 10/11, Ubuntu 20.04+
RAM	4GB minimum
Software	XAMPP with PHP 8.x and MySQL 8+
Browser	Google Chrome, Mozilla Firefox
Code Editor	VS Code, Sublime Text

 

Key Features at a Glance

• Simple and Responsive User Interface
• Role-Based Access Control (Admin, Staff, User)
• Easy Survey Creation and Management
• Centralized Data Collection
• Secure Login for All Actors
• Survey Reporting and Search Functionality

Screenshots

 

Ready to Build This Project?

The Customer Feedback and Satisfaction Survey Tool project comes with complete documentation, a MySQL database, and installation guidelines. It’s a perfect pick for your final year academic project, portfolio development, or learning how to build real-world, feedback-driven applications.

 

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