Customer Service System

Customer Service System

Introduction

In today’s highly competitive business landscape, providing exceptional customer service is a critical component for success. Timely response to complaints, accurate tracking of tickets, and proactive customer engagement all contribute to building trust and brand loyalty. Unfortunately, many businesses—especially small enterprises and academic setups—still rely on manual methods like spreadsheets or emails to handle customer concerns. This often leads to delayed responses, overlooked issues, and poor customer satisfaction. Implementing an efficient Customer Service System can help overcome these challenges by automating and streamlining customer support operations.

The Customer Service System is a locally hosted, web-based solution designed to streamline the entire process of handling customer complaints and service requests. Built using HTML5, CSS3, JavaScript, Bootstrap, PHP, and MySQL, this system runs effectively on XAMPP, making it easy for students and developers to deploy and test in a local environment. The Customer Service System allows administrators to manage customer records, complaints, tickets, and responses from a centralized dashboard, while customers can easily track the status of their issues, raise new tickets, and view admin responses in real time.

This project is an excellent choice for students pursuing BCA, MCA, B.Tech (CSE/IT), or a Diploma in Computer Science. It provides exposure to core concepts in full-stack development, user authentication, complaint handling workflows, and backend data management—all in one integrated solution. Whether you’re working on an academic project, preparing for internships, or trying to build a customer support tool for a small organization, the Customer Service System is packed with relevant functionalities and real-world applications that enhance both technical knowledge and practical problem-solving skills.

 

Problem Statement

Traditional customer service workflows are often inefficient and difficult to scale. Emails get lost, customer complaints are mishandled, and no systematic tracking is available. This results in frustration for customers and a loss of credibility for the business or organization.

This project addresses these gaps by providing:

• A centralized system to record and track complaints
• A secure platform where customers and staff can interact
• Real-time updates on complaint status
• Organized views of all tickets and complaint histories
• A structured workflow for administrators to respond and manage issues effectively

By automating and centralizing the complaint-handling process, the system increases transparency, boosts efficiency, and ensures a better customer experience.

 

Actor-Based Functionalities

 Admin Functionalities

• Login: Secure authentication to access the admin dashboard
• Add & Manage Customers: Add new customers, update records, or delete entries
• Add Complaint Details: Input new complaints manually or via ticket data
• View Reports: Generate complaint and ticket-based summaries for performance review
• View Tickets: Access all submitted tickets from customers
• Send Response: Provide resolution or feedback to customer complaints

Customer Functionalities

• Login: Secure login to view personal dashboard
• View Complaints: Check the current status and details of submitted complaints
• Update Status: Customers can mark their complaint as resolved or pending
• Raise Ticket: Quickly raise a service request or complaint
• View Response: Check admin responses to their submitted issues

 

Technology Stack

Component	Technology Used
Front-End	HTML5, CSS3, Bootstrap, JavaScript
Back-End	PHP
Database	MySQL
Server	XAMPP
Tools Used	Localhost (XAMPP), File Handling, PHP Mailer (optional)

 

System Requirements

Requirement Type	Specification
Operating System	Windows 10/11 or Ubuntu 20.04+
RAM	Minimum 4GB
Software	XAMPP (PHP 8.x, MySQL 8+)
Browser	Google Chrome / Mozilla Firefox
Code Editor	VS Code / Sublime Text

 

Key Features at a Glance

• Easy Customer & Complaint Management
• Admin-Only Central Dashboard
• Secure Login for Admins and Customers
• Real-Time Complaint Status Updates
• Organized Ticketing System
• Localhost Deployment Using XAMPP

Screenshots

 

Ready to Build This Project?

This Customer Service System project is provided with complete documentation, database structure, and installation instructions. Whether you’re submitting it for your final year academic project, exploring how to build customer-facing platforms, or preparing for interviews and internships, this project offers immense value in learning full-stack development and real-world application design.

 

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